The main purpose of this role is to assist the IT support Officers in ensuring the smooth running of IT services across Nigeria British High Commission, and its state offices. The job holder will perform IT Support Officer (ITSO) duties for staff. The intern will be joining a very busy IT section that provides support to not only Abuja but a number of state offices.
This is a particularly busy period for the section with a number of software and hardware deployments ongoing. The successful applicant will, therefore, need to demonstrate strong IT skills, balancing and prioritising the workload; have excellent communications skills and very good attention to detail.
Roles and responsibilities / what will the jobholder be expected to achieve?
Assist in pre-deployment tasks for new IT equipment
Setting up of training sessions
Responding to user requests sent to IT inbox
Providing logistics support to the deployment team
Perform an inventory of IT assets
Assist in post-deployment exercises- (floor walking, logging calls and incidents)
Assist in the disposal of redundant IT Equipment
Provide all other IT Support to users
Previous experience in using Windows 10, Microsoft Office 2016, Basic LAN/WAN configuration, Office 365, Internet and Intranet, IP Telephony and IT Helpdesk Support
Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace.